Full warranty
Your equipment is covered for as long as you maintain the plan. If covered equipment fails from a defect or normal wear, we repair or replace it at no additional charge.
Plan Fixed-cost maintenance
The Uptime Plan.
Fixed-cost maintenance and service for your D6 Labs system. One monthly fee covers warranty and service calls, so you can focus on operations, not repairs.
01 How it works
One predictable fee. We keep your system running.
The Uptime Plan is our fixed-cost maintenance plan for customers who purchase their D6 Labs system. Every system comes with a 2-year warranty; with the Uptime Plan, your equipment stays covered for as long as you keep the plan.
Service calls included
Need a technician on site? Service visits for covered repairs are included, with no trip charges or hourly billing. Exclusions such as customer negligence, natural disasters, theft and vandalism are listed in the terms.
One fixed monthly fee
No hourly service charges or trip fees for covered repairs. Budget one amount each month for warranty and service.
02 Complete coverage
What’s covered.
The Uptime Plan covers the service and warranty portion of your D6 Labs system, so covered repairs never come with a surprise bill.
- Equipment warranty
- On-site service calls
- Parts & labor
- Priority support
- Equipment repair & replacement. Covered equipment that fails from a defect or normal wear is repaired or replaced, parts and labor included, with no trip charges. Lightning strikes are covered too. Exclusions such as customer negligence, natural disasters, theft and vandalism are listed in the terms.
- On-site service. When a site visit is needed, our technicians come to you. No trip charges, no hourly billing: it’s covered.
- Priority support. Uptime Plan customers receive priority access to our engineering support team for troubleshooting and assistance, Monday–Friday, 8 AM–5 PM Central (excluding federal holidays).
- Proactive monitoring. We watch your system’s health from the cloud and can start service when we spot a problem.
03 Straightforward terms
Simple annual renewal.
We designed the Uptime Plan to be simple and fair. The plan renews annually, and you can opt out with written notice before your renewal date.
- 1 yrRenewable term · auto-renews annually
- 90-dayWritten notice to cancel before renewal
01
Annual renewal
The plan runs on a one-year term and automatically renews each year, so there’s no lapse in your coverage.
02
90-day cancellation notice
Cancel by giving written notice (email or mail) at least 90 days before your renewal date. Coverage and monthly fees continue through the end of the current term.
03
Transparent pricing
Your monthly rate is set for each one-year term, based on your system size. Any change at renewal is announced at least 90 days in advance. Taxes are billed separately.
04 Why the Uptime Plan
Why choose the Uptime Plan?
Predictable costs
No surprise invoices for covered repairs. One fixed monthly amount covers warranty, parts, labor and service calls, so you can budget with confidence.
Maximize uptime
With service calls included, there’s never a reason to delay a repair. We aim to respond to service requests within one business day, and there’s no cost barrier to calling for help.
Peace of mind
Your system is covered. If covered equipment fails, we fix it. Focus on running your operations and let us handle the maintenance.
Would you rather not buy the system at all? The Flex Plan includes hardware, cloud, warranty and service in one monthly payment →
Protect your investment
Add the Uptime Plan to your system.
Contact us to add the Uptime Plan to your D6 Labs system.