Whisker.io Account & data
Delete your Whisker.io account.
Request deletion of your account and associated personal data.
About account deletion
You can request deletion of your Whisker.io account and associated personal data at any time. This page explains what data is deleted, what may be retained, and the steps to submit your request.
Account deletion can be requested through the Whisker.io Mobile app or by using the form below.
Option 1
Delete from the mobile app.
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Step 1: Open the menu
Tap the menu icon (☰) in the top-left corner of any screen.
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Step 2: Tap “Delete Account”
Scroll down in the menu and tap Delete Account.
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Step 3: Confirm your request
Optionally provide a reason, then tap Request Deletion. You will receive a confirmation once your request is processed.
Option 2
Submit a request below.
If you no longer have access to the app, you can request account deletion using this form.
Request Submitted Successfully
Your account deletion request has been received. Our team will process your request within 7 business days. You will receive a confirmation email once your account and associated data have been deleted.
What data is deleted.
When your account deletion request is processed, the following data associated with your account is permanently deleted:
| Data Type | Action |
|---|---|
| Account profile (name, email, phone, address) | Deleted |
| Login credentials and authentication tokens | Deleted |
| User role assignments and permissions | Deleted |
| Alert contact preferences | Deleted |
| Alert notification history | Deleted |
| App preferences and settings | Deleted |
What data may be retained.
Certain data is shared across your organization’s account and cannot be deleted on an individual basis. This data is retained as long as the organization’s account remains active:
| Data Type | Retention |
|---|---|
| Device telemetry and sensor data | Retained — owned by the organization, shared across all users |
| HMI configurations | Retained — shared organization resource |
| Alert definition rules | Retained — may be referenced by other users |
Note: If you are the sole administrator of your organization’s account and wish to delete all organizational data, please indicate this in your deletion request and our team will coordinate full account removal.
Processing timeline.
- Deletion requests are processed within 7 business days.
- You will receive a confirmation email once deletion is complete.
- After deletion, you will no longer be able to log in to the Whisker.io app or web portal with this account.
See also our Privacy Policy.